How to Make a Tourist Complaint in China

95 thoughts on “How to Make a Tourist Complaint in China”

1. Dear Sir,

   I want to send a written complaint in Chinese against a drug and herb shop in Lijiang who sold us fake herbs.

   Please give me the email address where I can send the complaint to.

   Thank you.
   JL Tan

2. Hello JL Tan，

   You may complain to the Lijiang Tourism Bureau ( a local government responsible for the toursim in Lijiang).

   Main line: 86-888-5123432 Fax:86-888-5123432 Management Center:86-888-5123432 Management Fax:86-888-5123432
   Complain Line: 96927、86-0888-5123432、13769012345 E-mail:[email protected]

   Or you visit their official website http://en.ljta.gov.cn/

3. I want to file a compalin to a shopping mall who gave the wrong size of shoes in Beijing – The New World Shopping Mall.

   Thanks and regards,

4. Hello Effendi Hu,

   You are kindly required first to contact th shop directly for compensation, or replacement, or to get the money back. Tel: (010)67182288 010-67080055

   If they neglect your problem, then you can file a complain to the Beijing Comsumer Association. Tel: 96315 or 12315 Website: http://www.hd315.gov.cn/bj315/

5. Hello Effendi Hu,

   You are kindly required first to contact th shop directly for compensation, or replacement, or to get the money back. Tel: (010)67182288 or 010-67080055

   If they neglect your problem, then you can file a complain to the Beijing Comsumer Association. Tel: 96315 or 12315 Website: http://www.hd315.gov.cn/bj315/

6. Hi admin,

   I bought Bao Fu Ling from Tong Ren Tang, 115 Jinzun Rd, New Area Pudong, Shanghai during a recent Shanghai/Jiangnan tour (early November 2012). However, upon checking Bao Shu Tang website, the packaging is different and the authentication code is fake (code authenticated at http://www.bjbst.com.cn). Bao Shu Tang website announce that starting June 2012, Bao Fu Ling come in new packaging but the one I bought was produced in July 2012 and is in old packaging. The same Tong Ren Tang also tried to sell us expensive/overpriced and unnecessary Chinese medicine.

   I’ve also bought some products (such as pu’er tea) that I suspected might not be as claimed. The shop claim they are selling 26 year old pu’er tea at RMB500, but I found product with similar packaging from the same company on the internet selling for RMB280 and are actually pu’er produced between 2001 and 2005.

   I want to file a written complaint to China’s tourism authority and I would appreciate it if you could guide me to the right authority and their email address.

   Thanks.

7. Steven Xu,

   Sorry for what has happened! You should complain to Shanghai Municipal Tourism Administration. Please find below the email contact information ( click the link):

   http://www.meet-in-shanghai.net/contact_us.php

8. Admin,

   Thanks for the contact information.

9. It‘s a pleasure!

10. Hi Administrator,
    I am confused and seek your guidance. In 2010 i started doing business in china and my interpeter suggested to open a HK company. After i was convinced she offered her company already registered in HK and if she gives me 60% shares, she will not charge money for company transfer. In beginning by doing or showing her hard work to me she gained my trust and suggested me to open account in hk bank and she will get suppliers sittinh in china so she needed office space,which we got and all expenses responsibilty was on me. she saved my orders by nehotiating with suppliers and i give her freesom to use bank account. Recently when i sent 24500 USD for order amount and 60,000 RMB as one year single time payment.
    After few days two girls stop coming to office and i was not able to get contact with my partner. and after few days in searxh i found her where she offered to sale whole office furniture set up . My Busness visa was under processsing so i sent my friend to shenzhen to find out. the office was locked and when enquired to building management, they informed that she had shifted to some other place. Now am unable to decide that where i should complaint ,being in India.I have some fear also as once she introduced her friends(mostly boys) looks like rowdies.
    pls help me that where to complaint. i have her chinese id number and passport information.
    Pls oblige with your guidance.
    Harsh

11. Hello Harsh Sharma,

    Thanks for your trust on us for your long story! but we are in the travel service, not familiar with your trade business.

    We suggest you turn to the Hong Kong Government for assistance in solving your problem since your company is registered in HK. Please check the official website of HK Government as below:

    http://www.gov.hk/en/business/

    Good luck and take care!

12. Hi,
    We just came back from Shangai on 26Nov 2012.

    The Shanghai Tour Guide brought us to a Jade Center

    We are cheated by the center because the Director of the Jade Center,
    Mr. Chen Hui, sold us the jade & claim that it us worth between S$80,000 to
    S$100,000.00 & he is selling us a token of the price i.e. S$3,500 to 4,000.00.

    Upon checking the worth, it is not even worth S$1200.00.

    We want to complain & get a refund.

    Pls help.

    Pauline

13. Hello Pauline Goh,

    We are awfully sorry to hear your story about the tourist scam in Shanghai. Please turn to Shanghai Tourism Administration for assiting you to solve the problem. Please the link for the conttact information:

    http://www.meet-in-shanghai.net/contact_us.php

14. Hi,

    Recently my parents had been scammed in Hainan Island buying fake medicine from Bao Shu Tang. They even had physician to diagnose the tourist there and selling medication that was guarantee to help.

    May I know how do I lodge a complaint with the local authorities in Hainan Island?

    Thanks.

15. Hello Lester,

    Sorry to hear you have been conned in Hainan Island. Pleasee lodge a complaint both with Haikou Tourism Administration and Hainan Tourism Administration with their contact information listed below:

    Haikou Tourism Adminstration
    Tel: 0898-66250780, 0898-68723574
    E-mail : [email protected]
    Add: Haikou Government, Changbin Road, Xiuying District, Haikou, China 海口市秀英区长滨路海口市政府

    Hainan Tourism Administration
    Tel：0898-65200060
    Fax：0898-66775372
    Zip：570204
    Add：49 Haifu Road, Haikou Province, China 海南省海口市海府路49号
    E-mail: [email protected]

16. hi,

    I was being cheated by China check-success limited company located in Shenzhen. I sent 525usd for 3 samsung notepad. But after receiving my money they the girl name joy said that she will contact me through email but never contact me anymore they never answer my calls and texts. I suppose to start a business but my money was gone please help me.
    The company profile was.
    China check-success limited company Shenzhen office
    Tel:+86-0755-36675732
    Cell phone:13172403732
    Skype:success.joy
    Website:www.check-success.com
    MSN:[email protected]
    Address 403, number 12, Xia Keng Tian Xin, Tong Le community, Long Gang Jie Dao, Long Gang district, Shen Zhen Sales and Marketing Department Joy wang MSN:[email protected]
    Email:[email protected]
    Ms Cherry
    MSN:[email protected]
    Email:[email protected]
    After Sale Service Department
    Mr Right
    MSN:[email protected]
    Email:[email protected]
    I sent my money through western to this person First name: Miaozhou, Last name: Wang, City: Shenzhen, Province: Guangdong, Country: China, Zipcode: 518000 please help me.

    I want to complain & get a refund

    thanks.

17. Hello Norhane,

    We are sorry to hear your story about a business trap regarding your purcasing 3 samsung notepads.

    You are kindly requested to contact Shenzhen Consumer Council to tackle your problem.

    Shenzhen Consumer Council
    Tel: +86-0755-12315
    Web: http://www.sz315.org

18. We took a tour in Canada, and paid everything (Service fees and other fees mandatory)
    once arrived there, it never mentionned that we had to take luggage services, and especially the tour guide offered 2 options (170$CAN or 250$CAN), we decided to not take the option, the tour guide categorically refused and treathened us if we don’t take it, she will reimburse us and get off the autocar (we were in the middle or no where, in the countryside).
    This tour guide was rude, dishonnest, threatening, not clear, etc. Since the first day, we have no trust towards her.

    And also, at the subscription, we wanted a tour guide speaking Cantonese, we ended in Mandarin (couldn’t really understand what she says) some of us don’t even understand a word.

19. Hello Jenny，

    Please contact your tour operator in Canada to solve the problem. Or you may complain to the Tourism Quality Supervision Management Institute of China National Tourism Administration.

    Click the link below for the contact information:

    http://en.cnta.gov.cn/TravelInChina/Forms/TravelInChina/hotline.shtml

20. I would like to file a complaint about the process of getting a visa to get into China. I am from Australia and am in Bangkok. Normally I would apply for my visa in Australia, but I have been overseas with my passport and was unable to do it. I checked the website for the embassy and was told I would need a copy of the travel itinerary and accommodation booking, and passport photo and passport, which I had. I waited in the queue for about an hour and a half and the woman at the counter rudely told me that the photo needs to be attached and to go to the counter at the back and attach it! I asked if she could do it because I had been waiting a long time, but she refused and then ignored me. So almost crying I went and glued the photo onto the application. Then I queued up again for some time (not quite as long, about half an hour) and by the time I arrived to the counter, I was told that I need a letter my my employer!!!!! Well of course I did not have this. who carries this around with them?, Nowhere on the website does it ask for one. So I called my employer to email me one and then went to an internet cafe near the embassy and printed it. By the time I got back to the embassy they were just closing. I asked please, can they process my visa, but no, they told me to come back. It was not open again until 3pm. So, I came back at 3pm and queued up again, and was then told, they only give out the visas in the afternoon, not take applications. It takes about 45 mins to get to the Embassy from where I am staying.. So I still don’t have my visa and I will try again tomorrow. I asked many times at the embassy is there anything else I need, but they just waited until I queued up again and told me I need the letter. And if they ask me for another document tomorrow, I believe that I will cancel my trip to China, my friend will have to go on her own. If it is like this at the embassy and I haven’t even made it to China then I am not sure I want to go.

21. If someone answers this tonight, can they please tell me if I need anything else to take to the embassy tomorrow. If I do not get the visa tomorrow, I will be unable to travel.

22. Hello Kim Cleave,

    Welcome to China!

    My name is Daniel Li, a common Chinese citizen. What I’m going to say only represents myself and has nothing to do with our government.

    As far as I know, basically, to apply for a Chinese visa, you need to present your passport, your travel documents ( if you are a tourist) including your flight tickets, accommodation and your travel itinerary. If you travel China on business, you should have an invitation letter from your Chinese partner. But it’s first time for me to learn that you need a letter from your employer. Maybe because you apply for Chinese visa from Bankok instead of Australia. Normally it takes minimum 2 days to get the visa after application( that’s what I learn about).

    Please don’t be upset at the service on part of the woman at the counter! I fully understand your feeling about your experience at the counter. Life is still beautiful despite of some unhappy things in our daily life.

    By the way, personally, I’ve been to your picturesque country with amazing visits to Sydney, Gold Coast, Brisbane, Cairns and more. I was fascinated by the fresh air, blue sky and sapphire sea!

    For an ordiary Chinese citizen, it is more difficult to get an Australian visa. Beside all the travel documents and the letter from the employer ( also demanded by Australian embassy in Beijing ), we need to deposit a certain amount of money in a bank in advancde and present the bank draft to Australian embassy in Beijing. Normally we have to wait for 5 working days to get the visa.

    Have a good luck tomorrow! Enjoy your trip to China!

23. We bought medicinal supplements from Bao Shu Tang in Hainan and found them unsuitable. We called up Bao Shu Tang and they are willing to accept the supplements back and give us a full refund. My problem is how to send them back as we contacted courier services and they said the supplements maybe confisticated or send back by the customs as they are very strict.

24. Hello Monica Kwong,

    You may use DHL to send your things back. Sorry, we don’t know why conficateted since you have been able to have taken them abroad. Please consult the your local post office for the exact policy on the stuff.

25. It is indeed a grest relief to note that we can send the supplements back. May I ask what documents are required for a smooth return? I will be sending them by DHL. Will there be any import taxes or any other taxes to be paid? I do not think our local Malaysian post office will know of the policies of China.

26. Hello Monica Kwong,

    Personally , I dont’ think you need to pay any taxes such as import tax. As for the smooth return, it mainly depends on the attitude of Bao Shu Tang in Hainan. Basically, you have the tight to have your stuff refunded if you return them. Good luck!

27. Which is real bao fu lin? Bao zhi tang or bao shu tang?

28. Hello Doreen,

    For traditional pharmacy Stores, you are highly recommended to go to Tongrentang ( http://www.tongrentang.com/en/index.php ) and it branches or Huqingyutang ( http://www.hqyt.com/gb/enterprise/introduce/index.html ).

29. I woule like 2 make a complaint about houhai lake in beijing. We hired a battery boat 4 one hour only 20mins in the battery died and we were pushed further and further away by wind. we managed 2 get to the wall and meand my partner had 2 pull the boat back by our hands against the wall, we luckly found a pedl

    e boat who we tied to and got pushed back. We were 10mins late, and showed then written in chinese wot had happend. we were coverd in blisters. She refused at first to even give our deposite back. They then shut the window on us, with people helping us speak chinese she said we were 2hours. Which we werent. We wanted our full 300yuan deposite back for the stress,injury and bad service and had to fight to get 200, the amount for being late though we were late because the boat died. He eventually gave 200 and said happy which we both said no. Bt they made us go away. Im very anoyd visted china many times as a student and tourist and this incident has really made me angry. Put a very bad light on china. I Want to know who i can complain to, as we already tried to talk to the manager who conviently couldnt read chinese or speak english til it was convienient to him. I Also want to warn other tourists not to rent a boat. Thanks natasha

30. My parents just came back from Hainan Island and was persuaded to buy lotsa medicine from Bao Shu Tang, Hainan Island. They spent around S$4,000 in total for 4 different medicines.

    Only one medicine was featured in Bao Shu Tang’s website. The other 3 are not featured at all.

    We are worried about my parents being cheated and as my dad suffers from many complications and is on many different types of western medication. Please advise how I can make sure the other 3 not featured in the Bao Shu Tang website are real. Thanks.

31. Hello Madam Chua，

    We fully understand your concern about the 4 different medicines your parents bought in Hainan Island. We are not TCM experts. As far as we know, in China there are two well-known of pharmaceutical stores – Tongrentang Store in Beijing and Huqingyutang Store in Hangzhou.

    Tongrentang Store:
    http://www.tongrentang.com/en/index.php

    Huqingyutang Store:
    http://www.hqyt.com/english/museum/coutrymed/btzl/index.html

32. I have booked 2 join-in tours to Juizhaigou and Leshan for 2 persons online through a travel agent in Chengdu.The tours were in September,2013. After checking with fellow travellers and travel agents in Chengdu, I found that I have been overcharged by the travel agent. I felt cheated.

    How can I make a complaint against the travel agent?

33. Hello Voon CK，

    You may complain to Sichuan Tourism Administration. They have an official website ( but right now No English version ):

    Sichuan Tourism Bureau: http://www.scta.gov.cn

    You may contact Sichuan Tourism Bureau with the following contact information:

    Fax: 028-86702422
    Tel: 13880067512 or 028-86702855

    Good luck!

34. I would like to obtain the email address of Sichuan Tourism Bureau Complaint for me to send out my complaint letter.
    I also need the email address of China National Complaint Bureau中国国家旅游投诉局to send my complaint letter.

    Thank you

35. Hello Ng Chin Chiaw，

    Sorry, we’ve failed to find the email address of Sichuan Tourism Bureau。 But you may fax your letter of complaint to them.

    Sichuan Tourism Bureau：Tel（028）86702855 Fax:（028）86702017

    China National Tourism Administration contact information
    Add ：Jia 9, Jianguomennei, Beijijng北京市建国门内大街甲九号
    Zip：100740
    Tel ：010-65201114
    Fax ：010-65137871
    E-mail ： [email protected]
    web ：www.cnta.gov.cn

    By the way, faxing a complaint is more powerful than emailing a complaint.

    Have a good luck!

36. I would like to file a complain on Bao Shu Tang in Xinglong, Hainan. Please provide the email address and contact of the relevant authorities so that I can email my written complain on Bao Shu Tang. They cheated both my friend and I in consulting their so called “expert physician” and even told me that I got ovary infection which will result into cancer if I don’t get it treated. He scared my old aged mum on the seriousness of my conditions and urged her to persuade me to buy the medicines. I was pressurized to buy them. After making payment, we were surprised that the medicines were all prepacked. When I came back to Singapore, I quickly went to conduct a check up and luckily, I was told by my gynae that I am not having any infection or whatsoever quoted by the stupid physician. It is so horrible for a physician instead of curing and saving people, ended up result into scaring and conning people. 没有医德。

37. Hello Cynthia,

    Sorry to hear your story! You may complain to Hainan Tourism Administration based in Hainan and China National Tourism Administration based in Beijing. Please contact them through their official webs below:

    1. Hainan Tourism
    http://en.visithainan.gov.cn/en/index.aspx

    2. National Tourism
    http://en.cnta.gov.cn/

38. Hi Daniel,

    Thanks a lot! By the way, will they take in our complain and course of action will be done? Normally what is the procedure like? So far any successful case in getting their money refunded?

39. Hello Cynthia,

    As far as I know, it is not easy to get your money back. It is a bit complicated in your case. You are not robbed. You feel you are cheated. Tourist scams happen everyday in China and other countries as well. It is hard for any governments or police to crack down on them totally. This is only my personal opinion. Don’t be frustrated. That’s life. Life is still beautiful.

40. We admire and respect how People’s Republic of China put tremendous efforts and invest on China tourism.

    However, last week, our family have been seriously cheated by one of the local tour agency during our trip from Quilin to Yangshuo. We are particularly concern this would seriously impact China Tourism reputation if this is allowed to happen.

    Please tell me email address of China tourism administration to whom we could share our bad experience together with all evidents and pictures. Thank you.

41. Hello Frans Gunterus,

    We are sorry that you’ve had bad experiences with your trip to Guilin. Just to contac China National Tourism Administration ( [email protected] ).
    Its official website: http://en.cnta.gov.cn/ .

    Good luck!

42. Hi,

    I would like to file a complaint as well against Bao Shu Tang and the only information I have about them is from the credit card charge is so I can send that over to the credit card issuer:

    BAO SHU TANG PHARMACY
    WENQUAN AVENUE
    XINGLONG
    WANNING
    571533
    CHINA

    Any help would be appreciated as the credit card issuer gave me a somewhat illegible copy of a receipt and an invoice. If there is a contact number for this pharmacy, I certainly could give them my two cents.

    Also, is it typical for these pharmacies to go along with scamming people? From what was described to me, the tour guide offered some sort of free massage service, and then some sort of “doctor” came in describing miracle cures to everything are available at the pharmacy… I can’t help wonder if they are just bad people in general cause they are targeting elderly people.

43. How I can lodge written complain via email to Guangzhou Tourism Buereu Complaint? I bought traditional Medicines from Bao Shu Bao pharmacies in Yuan(renmibi) via credit card..however they themselves put their own hig sky conversion and charge using my local own cuurency. This is a cheat and never happen in anywhere I went. The should only charge in their local currency and our bank will do the conversion via the bank’s conversion rate.

44. Dear Sirs,
    I had made enquiry to Top China Travel of Guilin for a Shandong tour in coming May for 12 of us , all from Malaysia. This tour company agreed to provide all the hotels specified by me. After paying 50% of the tour fare as deposit, they booked two hotels for us and say the rest of the three hotels are not included. I want to make a complaint to the Tourism Complaint Bureau Guilin quickily to resolve the matter as our departure date is on 7th May. Can you please give me their email address?

45. Hello See Hin Oh,

    Sorry to hear your story. Please see the following information relative to Guilin Tourism Bureau:

    Guilin Tourism Administration
    Official website: http://www.guilintourist.com/
    Tel: 0086 0773 – 2800318
    Email: [email protected]
    Fax: 0773 – 2827491

46. Dear Sir,
    I would like to file a complaint on Bao Shu Tang in Chengdu, Sichuan.
    Their so called “expert physician” sold me a box (contains 5 x 0.4g) of 悦心牌五加参合for ￥4800 which is not even featured on their website.
    What a cheater, really 没有医德.

47. Dear Sir,

    I wish to file a complaint against purchase of medicine said to be from a government endorsed hospital and also against purchase of silk and jade from a government endorsed shops.
    The tour guide mentioned to us that these are government endorsed shops.

    I had not used any of the products.

    Please kindly provide me an email address for me to write to.

    Thank you very much.
    Simon

48. Dear Sir,

    I had just returned from a tour in Beijing.

    I wish to file a complaint against purchase of medicine said to be from a government endorsed hospital and also against purchase of silk and jade from a government endorsed shops.
    The tour guide mentioned to us that these are government endorsed shops.

    I had not used any of the products.

    Please kindly provide me an email address for me to write to.

    Thank you very much.
    Simon

49. Hello Simon,

    It is not easy to get the official email address of Beijing Tourism Bureau. You may try the following email:

    Tel：010-85157186， 010-65104816

    E-mail: [email protected]

50. Hello Simon,

    You may also complain to National Tourism Administration:

    Tel ：010-65201114
    Fax：010-65137871
    E-mail ：[email protected]

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