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遊客如何保護自己的權益
源:Beijing Toursim Bureau

第一、在旅遊目的地的選擇上，不要只盯著著名景點和熱點地區。出遊前多留意旅遊管理部門發布的信息，選擇一些新開發的景區，隨團走一些新組合的路線會更有收穫。
第二、想要不花冤枉錢，並物有所值，您最好先做到：找正規旅行社，乘“遊”字頭大巴車，到開放的景點去。選擇一家合法經營的旅行社的標誌無非有三：一是要有旅遊行政管理部門頒發的《旅行社業務經營許可證》；二是要有工商行政管理部門核發的《營業執照》；三是要看清核准的業務範圍。
第三，學會簽合同。保護自身的利益不受侵害。根據旅遊是先交錢、後上路的消費特點，旅遊合同自然成為旅遊者的護身符。旅遊者出行前一定要與旅行社簽訂合同，在合同中還要明確遊覽景點數目、導遊服務標準等，明確旅行社應承擔的責任和義務。在以後的旅行中，雙方要按合同履行自己的承諾。如果旅行社不按合同辦事，像改變住宿酒店星級、降低用餐標準等，旅遊者要將其違約事實和造成的後果真實記錄下來，以便今後向有關部門投訴。反之，旅遊者的協議變更，如暫時離團、返回等也要事先通報旅行社，並最好達成書面協議。
第四、購物慎重，不要花錢買陷阱。購物是旅遊的六要素之一，出遊購物能帶給旅遊者更多的樂趣。但是，旅遊者購物一定要量體裁衣。特別是旅遊區的商品一般比普通商店的定價要高一些，建議旅遊者不妨購置一些有特色的紀念品，既可滿足購物慾望，又給自己留下一段美好的記憶。
第五、如果在旅游過程中發生安全問題，應盡快到當地的公安部門解決處理。有關旅遊服務的質量問題，回來後向旅遊服務質量監督所反映投訴。
 

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Tour Operator:Beijing Xinhua International Tours
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